Terms & Condition
Last Updated: June 2026
These Terms & Conditions govern the use of the Jason & Lisa Sydney website and all purchases made through our online store. By accessing our website and placing an order, you agree to be bound by these Terms & Conditions, as well as our Privacy Policy, Shipping Policy, Return & Refund Policy, Payment Policy, and Cookie Policy.
If you do not agree with any part of these terms, please refrain from using our website and services.
1. Acceptance of Terms
By placing an order through Jason & Lisa Sydney, you confirm that:
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You are at least 18 years old or have permission from a parent or legal guardian.
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You have provided accurate and complete information.
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You agree to comply with all policies published on our website.
These Terms & Conditions apply to all visitors, customers, and users of our website.
2. Product Information
We make every effort to ensure that all product descriptions, photographs, pricing, and specifications are accurate and up to date.
However:
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Colors may vary slightly depending on screen settings and device displays.
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Product measurements may contain minor variations.
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Product images are for illustrative purposes and may differ slightly from the final product.
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Typographical, pricing, or technical errors may occasionally occur.
Jason & Lisa Sydney reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
No rights may be derived from obvious errors or inaccuracies displayed on the website.
3. Orders & Payment
All orders are subject to acceptance and availability.
Orders will only be processed after full payment has been successfully received.
Available payment methods may vary depending on your location and may include:
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Visa
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Mastercard
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American Express
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PayPal
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Apple Pay
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Google Pay
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Shop Pay
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Other locally available payment methods
Jason & Lisa Sydney reserves the right to refuse, cancel, or limit any order that appears fraudulent, unauthorized, or in violation of these Terms & Conditions.
4. Processing, Shipping & Delivery
Order Processing
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Processing Time: 1–3 Business Days
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Orders are processed Monday through Friday, excluding public holidays.
Shipping & Delivery
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Estimated Delivery Time: 5–12 Business Days
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Delivery times may vary depending on destination, carrier operations, customs procedures, and seasonal demand.
To reduce waste and operate more sustainably, some products may be shipped directly from our trusted fulfillment partners and suppliers.
While we aim to meet estimated delivery timeframes, all delivery dates are estimates only and cannot be guaranteed.
Jason & Lisa Sydney is not responsible for delays caused by:
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Customs inspections
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Carrier disruptions
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Severe weather conditions
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Public holidays
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High shipping volumes
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Force majeure events beyond our control
Such delays do not constitute grounds for cancellation, compensation, or chargebacks.
5. Returns, Refunds & Cancellations
All returns and refunds are governed by our separate Return & Refund Policy.
Key points include:
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Return requests must be submitted within the applicable return period.
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Returned items must meet all eligibility requirements.
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Orders may not be cancelled once they have entered processing or fulfillment.
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Customers should contact our support team before initiating a payment dispute or chargeback.
For assistance, please contact:
6. Limitation of Liability
To the fullest extent permitted by applicable law, Jason & Lisa Sydney shall not be liable for:
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Indirect or consequential damages
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Loss of profits, revenue, or business opportunities
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Delays caused by shipping carriers
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Customs delays or import procedures
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Issues resulting from inaccurate customer information
Where liability cannot be excluded by law, our maximum liability shall be limited to the purchase price paid for the affected product.
Customers are responsible for ensuring that all shipping and billing information is accurate at the time of purchase.
7. Intellectual Property
All content displayed on the Jason & Lisa Sydney website, including but not limited to:
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Logos
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Product photography
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Images
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Videos
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Text
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Graphics
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Website design
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Branding materials
is the exclusive property of Jason & Lisa Sydney and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, republished, or used without prior written permission.
8. Customer Complaints
Customer satisfaction is important to us.
Complaints may be submitted by email to:
We aim to respond to all inquiries within 5 business days.
To help us investigate your concern efficiently, please include:
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Your order number
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A detailed explanation of the issue
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Clear photographs where relevant
Our support team will work diligently to provide a fair and satisfactory resolution.
9. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with applicable consumer protection and commercial laws.
Any dispute arising out of or relating to the use of this website, purchases made through Jason & Lisa Sydney, or these Terms & Conditions shall first be addressed through good-faith discussions between the customer and Jason & Lisa Sydney.
If a dispute cannot be resolved amicably, it shall be submitted to the competent courts or dispute resolution bodies with jurisdiction under the applicable laws.
Nothing in these Terms & Conditions shall limit or exclude any consumer rights that cannot be waived under applicable law.
10. Contact Information
Jason & Lisa Sydney
Customer Support Email:
info@jasonlisasydney.com
Business Hours:
MON – FRI: 09:00 AM – 06:00 PM
SAT – SUN: 10:00 AM – 05:00 PM
If you have any questions regarding these Terms & Conditions, our products, or our services, please contact our customer support team. We are always happy to assist.