Shipping & Delivery Policy
Last Updated: June 2026
At Jason & Lisa Sydney, we are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding our shipping and delivery process.
1. Order Processing
All orders are processed within 1–3 business days.
Orders are processed Monday through Friday, excluding public holidays.
Once your order has been shipped, you will receive a confirmation email containing your tracking information, allowing you to monitor your shipment at any time.
Please note that processing times may be slightly extended during peak periods, promotional events, or public holidays.
2. Estimated Delivery Times
After processing, the estimated delivery time is typically:
5–12 Business Days
Delivery times may vary depending on:
-
Your location
-
Carrier operations
-
Seasonal demand
-
Customs inspections
-
Weather conditions
-
Public holidays
While we strive to meet all estimated delivery timeframes, these are estimates only and cannot be guaranteed.
3. Shipping Method & Fulfillment
To operate more sustainably and reduce unnecessary waste, Jason & Lisa Sydney works with trusted fulfillment partners and suppliers.
As a result, some products may be shipped directly from our fulfillment facilities to ensure efficient order processing and delivery.
Orders are delivered through trusted shipping providers, including:
-
Australia Post
-
Local and international logistics partners
-
Regional delivery carriers where applicable
Depending on your location, customs duties, import taxes, or local fees may apply and remain the responsibility of the customer where required by local regulations.
4. Shipping Costs
Shipping costs are calculated at checkout and may vary based on:
-
Delivery destination
-
Package weight and size
-
Selected shipping method
-
Promotional offers or free shipping campaigns
Any applicable shipping charges will be clearly displayed before payment is completed.
5. Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email.
Customers are responsible for monitoring their shipment using the tracking information provided.
We recommend regularly checking your tracking status to stay informed about:
-
Delivery progress
-
Delivery attempts
-
Collection point notifications
-
Carrier updates
If your package is being held at a collection point, it is the customer's responsibility to collect the package within the timeframe specified by the carrier.
If you experience any issues with your delivery, please contact our support team before initiating a payment dispute, refund request, or chargeback.
Email: info@jasonlisasydney.com
6. Delivery Responsibility
Customers are responsible for providing accurate shipping information at checkout.
Jason & Lisa Sydney cannot be held responsible for:
-
Incorrect or incomplete addresses provided by customers
-
Delays caused by shipping carriers
-
Customs processing delays
-
Failed deliveries due to unavailable recipients
-
Packages marked as successfully delivered by the carrier
If tracking information confirms delivery to the address provided during checkout, responsibility for the package transfers to the customer.
If you notice an error in your shipping address, please contact us within 24 hours of placing your order:
We will make every effort to update your information before the order enters fulfillment.
7. Lost, Delayed, or Missing Packages
If your package appears delayed or you believe it may be lost, please contact our support team as soon as possible.
We will work directly with the shipping carrier to investigate the issue and assist in finding an appropriate solution.
Please note that carrier investigations may require additional time before a final resolution can be provided.
8. Contact Information
Jason & Lisa Sydney
Customer Support Email:
info@jasonlisasydney.com
Business Hours:
MON – FRI: 09:00 AM – 06:00 PM
SAT – SUN: 10:00 AM – 05:00 PM
If you have any questions regarding shipping, delivery, tracking, or order status, our support team is always happy to assist.